Strategic Spaces vs. Tactical Places: A Qualitative Analysis of Foreign Tourists’ Perceptions of Morocco through Tripadvisor Reviews

Authors

  • Hacene Lehmadi Sidi Mohamed Ben Abdellah University, Fez, Morocco

DOI:

https://doi.org/10.54536/ajth.v4i2.7363

Keywords:

Morocco, Place Vs. Space, Strategy Vs. Tactics, Tourism Perception, Tripadvisor Reviews

Abstract

The dynamic interplay among strategic design, tactical adaptation, and the transformation of spaces into lived places through tourist experiences shapes tourist destinations. This study examines how foreign tourists perceive Morocco as a tourism destination by analyzing 400 TripAdvisor reviews of four key sites: the American Legation in Tangier, Jamaa El Fna in Marrakech, the old medina of Fez, and the Merzouga desert. Using a qualitative approach and NVIVO for thematic analysis, this study explores the concepts of “place” versus “space” and “strategy” versus “tactics” in tourism. Findings reveal that official tourism strategies construct Morocco as an exotic and culturally rich space. At the same time, tourists’ lived experiences transform these spaces into personalized places through spontaneous interactions, local encounters, and unexpected discoveries. Moreover, the study highlights how tourists’ tactical behaviors, such as navigating crowded markets or engaging with street performers, reject the structured strategies of tourism officials. These insights contribute to the theoretical understanding of tourist spatial behavior and offer practical implications for destination management in Morocco and elsewhere.

References

Abdullah, A. (2015). The Fez Medina: heritage, tourism, and resilience. In Heritage tourism and hospitality: International conference proceedings (pp. 1–10). CLUE+ Research Institute, Vrije Universiteit Amsterdam.

Alami, Y. H., El Khazzan, B., & Souab, M. (2017). Heritage and cultural tourism in Fes (Morocco). International Journal of Scientific Management and Tourism, 3(2), 441–457.

Boonbaichaiyapruck, P. (2019). Packaging Morocco for the foreign eye: A survey into the Moroccan tourism industry [Independent Study Project, Pomona College]. SIT Digital Collections. https://digitalcollections.sit.edu/isp_collection/3065/

Chandramukhee, & Leder, S. (2013). Dowry practices and gendered space in urban Patna/India. Gender Forum, 12(3), 54–69. https://doi.org/10.18716/ojs/gefo/2013.2592

De Certeau, M. (1984). The practice of everyday life (S. Rendall, Trans.). University of California Press.

Deichmann, J. I. (2007). International tourism from the perspective of Czech hospitality professionals: a pilot study for exploring origin-specific stereotypes. e-Review of Tourism Research, 5(1), 6–15.

Fiorentino, G., & Compagnone, M. R. (2018). TripAdvisor and tourism: the linguistic behaviour of consumers in the tourism industry 2.0. In G. Held (Ed.), Strategies of adaptation in tourist communication (pp. 270–294). Brill. https://doi.org/10.1163/9789004359574_015

Gagnol, L., & Landel, P.-A. (2016). Psammotourism: desert sand as a specific resource and touristic experience (Merzouga, southeast Morocco). Via Tourism Review, (10). https://doi.org/10.4000/viatourism.1372

Gnoth, J. (2015). How do tourists turn space into place? a conceptualisation for sustainable place marketing. In a . Correia, J. Gnoth, M. Kozak, & A. Fyall (Eds.), Marketing places and spaces (pp. 315–326). Emerald Group Publishing Limited. https://doi.org/10.1108/S1871-317320150000010023

Lamzah, A. (2024). Tradition versus modernity in heritage preservation discourse in postcolonial Morocco: Jemaa el-Fna Plaza, Marrakesh. In L. Makhloufi (Ed.), Tangible and intangible heritage in the age of globalisation (pp. 163–176). Open Book Publishers. https://doi.org/10.11647/obp.0388.09

Lee, E., Chung, N., & Koo, C. (2023). Exploring touristic experiences on destination image modification. Tourism Management Perspectives, 47, 101114. https://doi.org/10.1016/j.tmp.2023.101114

Lefebvre, H. (2014). The production of space. In J. J. Gieseking, W. Mangold, C. Katz, S. Low, & S. Saegert (Eds.), The people, place, and space reader (pp. 289–293). Routledge. (Original work published 1991).

Leite, N., & Graburn, N. H. H. (2009). Anthropological interventions in tourism studies. In T. Jamal & M. Robinson (Eds.), The SAGE handbook of tourism studies (pp. 35–64). SAGE Publications. https://doi.org/10.4135/9780857021076.n3

Martins, M. (2015). The tourist imagery, the destination image and the brand image. Journal of Tourism and Hospitality Management, 3(2), 1–14. https://doi.org/10.15640/jthm.v3n2a1

Nash, D., Akeroyd, A., & Bodine, J. J. (1981). Tourism as an anthropological subject [and comments and reply]. Current Anthropology, 22(5), 461–481.

Newcomb, R. (2006). Gendering the city, gendering the nation: contesting urban space in Fes, Morocco. City & Society, 18(2), 288–311. https://doi.org/10.1525/city.2006.18.2.288

Organisation for Economic Co-operation and Development. (2018). Partner profiles—Morocco. https://doi.org/10.1787/tour-2018-51-en

Rasoolimanesh, S. M., Seyfi, S., Hall, C. M., & Hatamifar, P. (2021). Understanding memorable tourism experiences and behavioural intentions of heritage tourists. Journal of Destination Marketing & Management, 21, 100621. https://doi.org/10.1016/j.jdmm.2021.100621

Santos, D. R. (2013). Touristic destination image: A study on Lisbon’s touristic destination image [Master’s dissertation, ISCTE—University Institute of Lisbon]. ISCTE Institutional Repository. http://hdl.handle.net/10071/6815

Studer, H. (2014). Constituting urban space in the Moroccan context. Urban Studies, 1–15. https://doi.org/10.1177/0042098014531629

Stylidis, D. (2022). Exploring resident–tourist interaction and its impact on tourists’ destination image. Journal of Travel Research, 61(1), 186–201. https://doi.org/10.1177/0047287520969861

Van Egmond, A. N. F. (2007). Understanding western tourists in developing countries. CABI. https://doi.org/10.1079/9781845931957.0000

Willahan, E. (2014). When in the Maghreb: The Western tourist’s quest for meaningful experiences in post-colonial Morocco [Independent Study Project, University of Oregon]. SIT Digital Collections. https://digitalcollections.sit.edu/isp_collection/1797/

Yen, H.-R., Pham Thi, H., & Li, E. Y. (2021). Understanding customer-centric socialization in tourism services. Service Business, 15, 695–723. https://doi.org/10.1007/s11628-021-00463-8

Downloads

Published

2026-09-14

How to Cite

Lehmadi, H. . (2026). Strategic Spaces vs. Tactical Places: A Qualitative Analysis of Foreign Tourists’ Perceptions of Morocco through Tripadvisor Reviews. American Journal of Tourism and Hospitality, 4(2), 76-87. https://doi.org/10.54536/ajth.v4i2.7363

Similar Articles

41-50 of 53

You may also start an advanced similarity search for this article.