Organizational Capability in Emergency Care of Mabuhay Accommodation Establishments in Puerto Galera, Oriental Mindoro
DOI:
https://doi.org/10.54536/ajth.v4i1.7103Keywords:
Accommodation establishments, Emergency care capability, First aid readiness, Medical-related safety measures, Organizational capabilityAbstract
As accommodation establishments strive to achieve their business goals, they are likewise confronted with the macroenvironmental factors surrounding them. It is, therefore, essential to remain flexible to at least minimize, if not avoid, their adverse effects. Irrespective of the magnitude and period of crises or emergencies, providing emergency care through first aid remains a bare necessity in various establishments, as it saves lives. Emergency care has gained prominence in recent years, particularly in light of the health crisis caused by the pandemic. Moreover, although safety and security in tourism play a crucial role in competitiveness, profitability, preparation, and resiliency, some do not prioritize this matter. A review of existing research revealed a lack of investigation into the implementation of medical-related safety measures through emergency care capability in accommodation establishments. This study created a proposed training manual to enable establishments to efficiently harness their tangible and intangible resources and enhance their emergency care capabilities. The study employed descriptive research design and selected 80 respondents purposively based on the criteria established by the researcher. The study assessed the level of organizational capability of Mabuhay Accommodation establishments in Puerto Galera, Oriental Mindoro, in providing emergency care by identifying their material or physical resources, personnel, and processes. The survey questionnaire revealed that the people and processes indicators of emergency care capability demonstrated a high level of capability. At the same time, the material or physical resources showed a very high level of capability. It obtained valuable knowledge that there is a significant difference in the organizational capability to provide emergency care through first aid based on material or physical resources and people indicators when employees are grouped according to the years of service in their current job, but not with process indicators. Therefore, accommodation establishments should continuously enhance their internal resources and prioritize training to sustain their emergency care capability.
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