e-Carp: An E-Commerce Platform for Wood Furniture and Fixture in Bongabong, Oriental Mindoro

Abstract

Traditional methods used by many carpenters in Bongabong, Oriental Mindoro wood furniture sector in managing orders and tracking work are slow and error-prone. The research focuses on designing an e-commerce site that helps the carpenter promote wooden items, create a marketplace for customers, and also implements features such as a real-time chatbot, push notifications, data visualization, tracking inventory, product 3D view, and determining the perception of users by adopting the ISO/IEC standards and the UTAUT framework. The researchers presented “e-Carp,” an e-commerce platform for wood furniture and fixtures to address problems carpenters have encountered. The platform was developed using the Agile model. ISO/IEC 25010 assesses the system’s quality, while the UTAUT model assesses user acceptance. The results based on ISO 25010 evaluation reveal high scores in Usability (4.72), Portability (4.41), and Security (4.25), and the UTAUT framework with mean scores ranging from 3.52 to 3.91 across Behavioral Intention, Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions. The findings of the study were that e-Carp enhanced order processing, reduced errors in inventory, and improved customer satisfaction through a real-time chatbot while making the system more adoptable. The study concludes that e-Carp can modernize the local wood furniture industry through improving business performance, operations, and market reach. Promotional tools, better filtering, and an enhanced chatbot should be included. The recommendations include push notifications, AR features, and real-time tracking. Regular updates should be provided based on user feedback to improve it further.