Information Verification and Source Credibility in User-Generated Crisis Content: A Comparative Analysis of Citizen Journalism During Natural Disasters vs. Human-Made Emergencies
DOI:
https://doi.org/10.54536/jmjmc.v1i1.5644Keywords:
Checking Information, Citizen Journalism, Crisis Communication, False Information, Man-Made Emergencies, Natural Disasters, Social Media, Source CredibilityAbstract
The digital revolution has transformed how we talk to each other during emergencies. Now it’s easier for everyone to share information and data, which makes it tougher to check that information is correct in emergencies. The purpose of this study is to learn more about the challenges that arise and how to check the authenticity of information and the trustworthiness of sources in user-generated crisis content by looking at how citizen journalism works during natural disasters and man-made emergencies. This research focuses at how different kinds of crises affect credibility indicators, verification processes, and reliability in digital ecosystems. It does this by doing a detailed comparison that uses data from several platforms, interviews with stakeholders, and case studies that last for a long time. The results of this study reveal that emergencies created by individuals make politically and emotionally charged content that needs better ways to check facts and find bias. Natural disasters, on the other hand, frequently lead to more factual, location-specific material with easier ways to check it and better community engagement. The study concludes that the usual approaches of measuring credibility need to be adjusted to fit the needs of each type of crisis. These developments have a big effect on how media literacy is taught, how platforms are designed, how emergency communication strategies are made, and how regulations are made.
References
Allan, S., & Thorsen, E. (2009). Citizen journalism: Global perspectives. Peter Lang.
Beneito-Montagut, R., Anson, S., Shaw, D., & Stewart, R. (2013). Social media’s role in crisis communication: A case study of the 2011 London riots. International Journal of Media & Cultural Politics, 9(1), 27–42. https://doi.org/10.1386/macp.9.1.27_1
Bertot, J. C., Jaeger, P. T., & Hansen, D. (2012). The impact of policies on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29(1), 30–40. https://doi.org/10.1016/j.giq.2011.04.001
Brandtzaeg, P. B., Lüders, M., Spangenberg, J., Rath-Wiggins, L., & Følstad, A. (2016). Emerging journalistic verification practices concerning social media. Journalism Practice, 10(3), 323–342. https://doi.org/10.1080/17512786.2015.1020331
Bruns, A. (2018). Gatewatching and news curation: Journalism, social media, and the public sphere. Peter Lang.
Castillo, C., Mendoza, M., & Poblete, B. (2011). Information credibility on Twitter. In Proceedings of the 20th International Conference on World Wide Web (pp. 675–684). ACM. https://doi.org/10.1145/1963405.1963500
Chew, C., & Eysenbach, G. (2010). Pandemics in the age of Twitter: Content analysis of tweets during the 2009 H1N1 outbreak. PLoS ONE, 5(11), e14118. https://doi.org/10.1371/journal.pone.0014118
Coombs, W. T. (2014). Ongoing crisis communication: Planning, managing, and responding (4th ed.). Sage.
Coombs, W. T., & Holladay, S. J. (2018). Social media in crisis communication: A review of research, practice, and emerging trends. In T. Coombs & S. J. Holladay (Eds.), The handbook of crisis communication (pp. 765–781). Wiley.
Crawford, K. (2009). Following you: Disciplines of listening in social media. Continuum, 23(4), 525–535. https://doi.org/10.1080/10304310903003270
Crump, J. (2011). What are the police doing on Twitter? Social media, the police and the public. Policy & Internet, 3(4), 1–27. https://doi.org/10.2202/1944-2866.1130
van Dijck, J. (2013). The culture of connectivity: A critical history of social media. Oxford University Press.
Flanagin, A. J., & Metzger, M. J. (2013). Trusting expert- versus user-generated ratings online: The role of information volume, valence, and consumer characteristics. Computers in Human Behavior, 29(4), 1626–1634. https://doi.org/10.1016/j.chb.2013.02.001
Gillmor, D. (2006). We the media: Grassroots journalism by the people, for the people. O’Reilly Media.
Goodchild, M. F., & Glennon, J. A. (2010). Crowdsourcing geographic information for disaster response: A research frontier. International Journal of Digital Earth, 3(3), 231–241. https://doi.org/10.1080/17538941003759255
Hagen, L., Keller, T., Neely, S., DePaula, N., & Robert-Cooperman, C. (2018). Crisis communications in the age of social media: A network analysis of Zika-related tweets. Social Science Computer Review, 36(5), 523–541. https://doi.org/10.1177/0894439317721985
Hermida, A. (2010). Twittering the news: The emergence of ambient journalism. Journalism Practice, 4(3), 297–308. https://doi.org/10.1080/17512781003640703
Hermida, A. (2012). Social journalism: Exploring how social media is shaping journalism. In E. Siapera & A. Veglis (Eds.), The handbook of global online journalism (pp. 309–328). Wiley.
Hovland, C. I., & Weiss, W. (1951). The influence of source credibility on communication effectiveness. Public Opinion Quarterly, 15(4), 635–650. https://doi.org/10.1086/266350
Hughes, A. L., & Palen, L. (2009). Twitter adoption and use in mass convergence and emergency events. International Journal of Emergency Management, 6(3–4), 248–260. https://doi.org/10.1504/IJEM.2009.031564
Jenkins, H. (2006). Convergence culture: Where old and new media collide. NYU Press.
Kasperson, R. E., Renn, O., Slovic, P., Brown, H. S., Emel, J., Goble, R., Kasperson, J. X., & Ratick, S. (1988). The social amplification of risk: A conceptual framework. Risk Analysis, 8(2), 177–187. https://doi.org/10.1111/j.1539-6924.1988.tb01168.x
Lazer, D. M., Baum, M. A., Benkler, Y., Berinsky, A. J., Greenhill, K. M., Menczer, F., Metzger, M. J., Nyhan, B., Pennycook, G., Rothschild, D., Schudson, M., Sloman, S. A., Sunstein, C. R., Thorson, E. A., Watts, D. J., & Zittrain, J. L. (2018). The science of fake news. Science, 359(6380), 1094–1096. https://doi.org/10.1126/science.aao2998
Liu, B. F., Fraustino, J. D., & Jin, Y. (2016). Social media use during disasters: How information form and source influence intended behavioral responses. Communication Research, 43(5), 626–646. https://doi.org/10.1177/0093650214565917
Marwick, A., & Lewis, R. (2017). Media manipulation and disinformation online. Data & Society Research Institute.
Matheson, D. (2004). Weblogs and the epistemology of the news: Some trends in online journalism. New Media & Society, 6(4), 443–468. https://doi.org/10.1177/146144804044329
Mendoza, M., Poblete, B., & Castillo, C. (2010). Twitter under crisis: Can we trust what we RT? In Proceedings of the First Workshop on Social Media Analytics (pp. 71–79). ACM. https://doi.org/10.1145/1964858.1964869
Metzger, M. J. (2007). Making sense of credibility on the Web: Models for evaluating online information and recommendations for future research. Journal of the American Society for Information Science and Technology, 58(13), 2078–2091. https://doi.org/10.1002/asi.20672
Murthy, D. (2013). Twitter: Social communication in the Twitter age. Polity Press.
Palen, L., Starbird, K., Vieweg, S., & Hughes, A. (2010). Twitter-based information distribution during the 2009 Red River Valley flood threat. Bulletin of the American Society for Information Science and Technology, 36(5), 13–17. https://doi.org/10.1002/bult.2010.1720360505
Qu, Y., Huang, C., Zhang, P., & Zhang, J. (2011). Microblogging after a major disaster in China: A case study of the 2010 Yushu earthquake. In Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work (pp. 25–34). ACM. https://doi.org/10.1145/1958824.1958830
Reynolds, B., & Seeger, M. W. (2005). Crisis and emergency risk communication as an integrative model. Journal of Health Communication, 10(1), 43–55. https://doi.org/10.1080/10810730590904571
Romo, L. F., & Chavez, E. L. (2019). Social media and crisis communication: A comparative study of natural disasters and human-made emergencies. Crisis Management Journal, 8(2), 45–62.
Simon, T., Goldberg, A., & Adini, B. (2015). Socializing in emergencies—A review of the use of social media in emergency situations. International Journal of Information Management, 35(5), 609–619. https://doi.org/10.1016/j.ijinfomgt.2015.07.001
Silverman, C. (2015). Verification handbook: An ultimate guideline on digital age sourcing for emergency coverage. European Journalism Centre.
Starbird, K., & Palen, L. (2013). Working and sustaining the virtual “disaster desk.” In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (pp. 491–502). ACM. https://doi.org/10.1145/2441776.2441832
Sundar, S. S. (2008). The MAIN model: A heuristic approach to understanding technology effects on credibility. In M. J. Metzger & A. J. Flanagin (Eds.), Digital media, youth, and credibility (pp. 73–100). MIT Press.
Veil, S. R., Buehner, T., & Palenchar, M. J. (2011). A work‐in‐process literature review: Incorporating social media in risk and crisis communication. Journal of Contingencies and Crisis Management, 19(2), 110–122. https://doi.org/10.1111/j.1468-5973.2011.00639.x
Vis, F. (2013). Twitter as a reporting tool for breaking news: Journalists tweeting the 2011 UK riots. Digital Journalism, 1(1), 27–47. https://doi.org/10.1080/21670811.2012.741316
Wardle, C., & Derakhshan, H. (2017). Information disorder: Toward an interdisciplinary framework for research and policy making. Council of Europe.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Rowland-Onyekachi Loveth, Igwenagu Emmanuel

This work is licensed under a Creative Commons Attribution 4.0 International License.