A Literature Review on Multicultural Business Communication
DOI:
https://doi.org/10.54536/ajmri.v2i5.1952Keywords:
Multicultural Business Communication, Cross-Cultural Business Communication, Globalization, Global Communication Challenges, BarriersAbstract
This thorough literature assessment digs into the complex world of multicultural corporate communication and examines the many factors that affect interactions in different cultural situations. Through systematic gathering of data from various published articles related to the topic, the review begins by putting good multicultural communication in the perspective of the current worldwide business environment. It sheds light on how cultural differences affect communication dynamics by analyzing subtle linguistic clues, nonverbal cues, and underlying cultural norms that influence cross-cultural interactions. Critical examinations of multicultural corporate communication’s difficulties and impediments highlight the dangers of misunderstanding, stereotyping, and communication breakdowns. In addition to promoting the development of cultural sensitivity, using efficient communication tools, and encouraging relationship-building and trust across cultures, the review highlights techniques to improve cross-cultural communication. The review examines the changing role of technology, intercultural leadership, and the ethical ramifications of multicultural corporate contacts to anticipate future developments in this field. This study offers helpful guidance for practitioners and organizations attempting to negotiate the challenging environment of multicultural corporate communication by summarizing the significant results and implications of the research. To address the changing opportunities and difficulties in this vital subject, the study ends with a plea for continued research and innovation
Downloads
References
Ang, F., & Tan, H. H. (2016). Trust building with Chinese host country nationals. Journal of Global Mobility, 4(1), 44–67. https://doi.org/10.1108/JGM-06-2015-0021
Cohen, D., Vandello, J., Puente, S., & Rantilla, A. (1999). “When You Call Me That, Smile!” How Norms for Politeness, Interaction Styles, and Aggression Work Together in Southern Culture. Social Psychology Quarterly, 62(3), 257–275. https://doi.org/10.2307/2695863
Darwish, A.-F. E., & Huber, G. L. (2003). Individualism vs Collectivism in Different Cultures: A cross-cultural study. Intercultural Education, 14(1), 47–56. https://doi.org/10.1080/1467598032000044647
Davidhizar, R., & Giger, J. N. (2008). Understanding ethnopharmacolgy: Implications for cultural relativism. Journal of National Black Nurses’ Association, 19(1), 63–68.
Doukas, J., & Travlos, N. G. (1988). The Effect of Corporate Multinationalism on Shareholders’ Wealth: Evidence from International Acquisitions. The Journal of Finance, 43(5), 1161–1175. https://doi.org/10.1111/j.1540-6261.1988.tb03962.x
Feely, A. J., & Harzing, A. (2003). Language management in multinational companies. Cross Cultural Management: An International Journal, 10(2), 37–52.https://doi.org/10.1108/13527600310797586
Fischer, R. (2011). Cross-cultural training effects on cultural essentialism beliefs and cultural intelligence. International Journal of Intercultural Relations, 35(6), 767–775. https://doi.org/10.1016/j.ijintrel.2011.08.005
Fridlund, A., Crivelli, C., Jarillo, S., Fernandez-Dols, J.-M., & Russell, J. (2019). Facial Expressions. https://doi.org/10.1007/978-3-319-16999-6_797-2
Gannouni, K., & Ramboarison-Lalao, L. (2019). Examining gender effects on leadership among future managers: Comparing Hofstede’s masculine vs. feminine countries. Management international, 23, 42-51. https://doi.org/10.7202/1068534ar
Grosse, C. U. (2002). Managing Communication within Virtual Intercultural Teams.Business Communication Quarterly, 65(4), 22–38. https://doi.org/10.1177/108056990206500404
Heyman, M. (n.d.). Management and Multiculturalism In Companies.
Hietanen, J. K. (2018). Affective Eye Contact: An Integrative Review. Frontiers in Psychology, 9. https://doi.org/10.3389/fpsyg.2018.01587
Hofstede, G., & Minkov, M. (2010). Long- versus short-term orientation: New perspectives. Asia Pacific Business Review, 16(4), 493–504. https://doi.org/ 10.1080/13602381003637609
Hussain, S. (2018). Managing Communication Challenges in Multicultural Organizations. https://doi.org/10.20431/2454-9479.0402005
Jay, T. (2009). The Utility and Ubiquity of Taboo Words. Perspectives on Psychological Science, 4(2), 153–161. https://doi.org/10.1111/j.1745-6924.2009.01115.x
Kendon, A. (1994). Do Gestures Communicate? A Review. Research on Language and Social Interaction, 27(3), 175–200. https://doi.org/10.1207/s15327973rlsi2703_2
Khatri, N. (2009). Consequences of Power Distance Orientation in Organizations. Vision, 13(1), 1–9.https://doi.org/10.1177/097226290901300101
Kim, M.-S. (2016). Intercultural Conflict. In Oxford Research Encyclopedia of Communication. https://doi.org/10.1093/acrefore/9780190228613.013.24
Lifintsev, D., & Wellbrock, W. (2019). Cross-cultural communication in the digital age. Communication Studies, 1, 93–104. https://doi.org/10.25768/fal.ec.n28.a05
Liu, M. (2016). Verbal Communication Styles and Culture. In Oxford Research Encyclopedia of Communication. https://doi.org/10.1093/acrefore/9780190228613.013.162
McCall, C. (2017). Mapping social interactions: the science of proxemics. Social Behavior from Rodents to Humans: Neural Foundations and Clinical Implications, 295-308. https://doi.org/10.1007/7854_2015_431
Merkin, R. S. (2006). Uncertainty avoidance and facework: A test of the Hofstede model. International Journal of Intercultural Relations, 30(2), 213–228. https://doi.org/10.1016/j.ijintrel.2005.08.001
Nishimura, S., Nevgi, A., & Tella, S. (n.d.). Communication Style and Cultural Features in High/Low Context Communication Cultures: A Case Study of Finland, Japan and India.
Ott, D. L., & Michailova, S. (2018). Cultural Intelligence: A Review and New Research Avenues. International Journal of Management Reviews, 20(1), 99–119. https://doi.org/10.1111/ijmr.12118
Pauleen, D. J., & Yoong, P. (2001). Relationship building and the use of ICT in boundary-crossing virtual teams: A facilitator’s perspective. Journal of Information Technology, 16(4), 205–220. https://doi.org/10.1080/02683960110100391
Pless, N., & Maak, T. (2004). Building an Inclusive Diversity Culture: Principles, Processes and Practice. Journal of Business Ethics, 54(2), 129–147. https://doi.org/10.1007/s10551-004-9465-8
Rebecca, M. D. (2013). Employees Perceptions of Multiculturalism and Diversity in Multinational Corporations. African Journal of Business Management, 7(35), 3559–3574. https://doi.org/10.5897/AJBM2013.7152
Shahrokhi, M., & Bidabadi, F. (2013). An Overview of Politeness Theories: Current Status, Future Orientations. American Journal of Linguistics, 2, 17–27. https://doi.org/10.5923/j.linguistics.20130202.02
Sriussadaporn, R. (2006). Managing international business communication problems at work: A pilot study in foreign companies in Thailand. Cross Cultural Management: An International Journal, 13(4), 330–344. https://doi.org/10.1108/13527600610713422
Sudhiir, R. G. (n.d.). Communication Challenges in a Multicultural Organization.
Tabernero, C., Chambel, M. J., Curral, L., & Arana, J. M. (2009). The Role of Task-Oriented Versus Relationship-Oriented Leadership on Normative Contract and Group Performance. Social Behavior and Personality: An International Journal, 37(10), 1391–1404. https://doi.org/10.2224/sbp.2009.37.10.1391
Van Bakel, M., Gerritsen, M., & Van Oudenhoven, J. P. (2014). Impact of a local host on the intercultural competence of expatriates. The International Journal of Human Resource Management, 25(14), 2050–2067. https://doi.org/10.1080/09585192.2013.870292
Wrench, J. S. (2013). Workplace Communication for the 21st Century: Tools and Strategies That Impact the Bottom Line [2 Volumes]. ABC-CLIO.
Young, J. O. (2005). Profound Offense and Cultural Appropriation. The Journal of Aesthetics and Art Criticism, 63(2), 135–146.
Zakaria, N. (2000). The effects of cross‐cultural training on the acculturation process of the global workforce. International Journal of Manpower, 21(6), 492–510. https://doi.org/10.1108/01437720010377837
Zheng, M. (2015). Intercultural Competence in Intercultural Business Communication. Open Journal of Social Sciences, 03(03), Article 03. https://doi.org/10.4236/jss.2015.33029
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Manolito C. Alsola

This work is licensed under a Creative Commons Attribution 4.0 International License.