Diversity in the Workplace: Its Effect on Job Satisfaction in the Hospitality and the Tourism Industry
DOI:
https://doi.org/10.54536/ajth.v3i1.5495Keywords:
Diversity Management, Hospitality Industry, Job Satisfaction, Tourism Industry, Workplace DiversityAbstract
Workforce diversity is inevitable in an organization, and the hospitality and tourism industry is no exception. An organization is encouraged to implement diversity management in conjunction with job satisfaction to ensure its sustainability in today’s highly competitive environment. Research reveals a gap in the literature on the relationship between workforce diversity and job satisfaction. In this perspective, the study was conducted to address the gap in the research literature. This study aims to explore the connection between the tourism industry. In a sample of 21 hotels and nine resorts, addressing existing research gaps, employees with one year or more of service assessed their perceptions of diversity and job satisfaction using the self-administered Workforce Diversity Questionnaire and a short form of the Minnesota Satisfaction Questionnaire. The employees reveal, on average, have a neutral perception of workplace diversity with a relatively good consensus and an overall high level of job satisfaction, which indicates a generally positive work environment. The employees of hotels and resorts, when covered in their workforce diversity and job satisfaction, both groups experienced broadly similar levels. In terms of cohesiveness, details, and values related to workforce diversity, a positive correlation was revealed with job satisfaction. In the hospitality and tourism sectors, an organizational climate that fosters inclusivity will enhance job satisfaction, which is crucial to organizational success. The study, which primarily relied on self-reports, would necessitate further research that employs mixed-methods techniques with a broader sample to support the generalizability of its findings.
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