Assessment of Commuters’ Satisfaction with the Management Services in Selected Motor Parks in Ibadan, Nigeria
DOI:
https://doi.org/10.54536/ajiri.v4i2.4466Keywords:
Commuters, Commuters’ Satisfaction, Ibadan, Management Services, Motor ParkAbstract
The responsibility of the managers of any public space is to provide and sustain high quality of service to the satisfaction of users. This study examines the commuters’ level of satisfaction with the management services in public motor parks in Ibadan and the services considered are bus services, provision and maintenance of infrastructural facilities, information/inquiry services, security services and control of commercial areas within the motor parks. The study adopted a survey design, based on questionnaire administration. A multi-stage sampling technique was used to select ten motor parks based on their prominence, and the Checkmarket online sample size calculator was used to determine the sample sizes. Data were analyzed using descriptive statistics and the Relative Satisfaction Index (RSI). Findings revealed that commuters were grossly dissatisfied with all the services, indicating that managers of these motor parks were not efficient in carrying out their management responsibility of providing these essential services in the motor parks. The paper recommends a total overhaul of facilities in the motor parks; transfer of ownership of motor parks to Local Governments; formulation of a well-articulated management policy with adequate participation of all stakeholders; engagement of professionals in motor park management; improved collaborations of motor park managers and security agencies; and reorganization of commercial areas in the motor parks.
Downloads
References
Abubakar, I. R., & Dano, U. L. (2018). Socio-economic challenges and opportunities of urbanization in Nigeria. In U. G. Benna & I. I. Benna (Eds.), Urbanization and its impacts on socio-economic growth in developing regions (pp. 219-240).
Adedayo, O. F., & Zubairu, S. N. (2013). An assessment of facilities in motor parks in Minna, Niger State, Nigeria, through post-occupancy evaluation. Management, 3(7), 360-367.
Adeleke, A. (2022, June 22). Using motor park logistics to solve some of Nigerian distribution challenges. Business Day. https://businessday.ng/opinion/article/using-motor-park-logistics-to-solve-some-of-Nigerian-distribution-challenges/
Ahmed, Y. A. (2016). Menace of illegal motor parks in Nigerian urban environment: Example from Ilorin city. Journal of Research and Development (JRD), 3(1), 23-33.
Ajakaye, O. O., & Agunloye, O. O. (2020). Level of satisfaction with the condition of facilities in intra-urban motor parks across density areas of Lagos metropolis, Lagos, Nigeria. International Journal of Advances in Mechanical and Civil Engineering, 7(1), 1-4.
Akanmu, A. A., Salisu, U. O., Fasisna, S. O., & Okunubi, S. A. (2019). An assessment of the local empowerment and environmental management programme (LEEMP) for poverty alleviation in Oyo State, Nigeria. Environmental & Socio-economic Studies, 7(3), 38-53.
Aneble, J. L. (2005). ‘Complacent car addicts’ or ‘aspiring environmentalists’? Identifying travel behavior segments using attitude theory. Transport Policy, 12(1), 65-78.
Basorun, J. O., & Rotowa, O. O. (2012). Regional assessment of public transport operations in Nigerian cities: The case of Lagos Island. International Journal of Developing Societies, 1(2), 82-87.
Dyvik, E. H. (2024, January 9). Degree of urbanization 2023, by continent. Statista. https://www.statista.com/statistics/270860/urbanization-by-continent/
Egole, A. (2013, September 14). What goes on in most motor parks at night. Special Report. Retrieved January 15, 2023, from https://www.vanguardngr.com/2013/09/what-goes-on-in-most-motor-parks-at-night/amp
Enoch, O. (2023, September 10). The Nigerian motor park business model. Medium. https://medium.com/%40olatoyeenoch/the-nigerian-motor-park-business-model-752c407f904f
Fourchard, L. (2003). Urban slums reports: The case of Ibadan, Nigeria. In Understanding slums: Case studies for the global report on human settlements 2003.
Kenworthy, J. (2021). Urban transportation. In Our future eco-cities: Beyond automobile dependence. Retrieved January 27, 2023, from https://www.britannica.com/technology/urban-transportation
Koner, I. (2019). Standards for bus terminals. Retrieved February 1, 2023, from https://www.slideshare.net/Indrajitkoner/standards-for-bus-terminals
National Population Commission. (2006). Population of Oyo State by local government area. In National Bureau of Statistics (Ed.), Annual abstract of statistics 2010.
Negassa, S. (2011). Ibadan, Nigeria (1929-). BlackPost.
Nwachukwu, A. A. (2014). Assessment of passenger satisfaction with intra-city public bus transport services in Abuja, Nigeria. Journal of Public Transportation, 17(1), 99-119.
Ohida, M. E., Ajiboye, A. O., Mohammed, A. H., Abubakar, I. D., & Owoeye, A. S. (2023). Assessment of commuters’ perception on service quality for available motor park facilities in Minna, Niger State. Journal of Economics and Allied Research, 8(1), 55-69.
Okutu, P. (2021, May 4). Movement of arms, ammunition: Ebonyi government closes illegal, private motor parks. Vanguard News. Retrieved January 30, 2023, from https://www.vanguardngr.com/2021/05/movement-of-arms-ammunition-ebonyi-government-closes-illegal-private-motor-parks
Olorunfemi, S. O., & Adeniran, A. O. (2018). Assessment of passengers’ satisfaction of public transport sector in Akure-Owo axis, Nigeria. American International Journal of Multidisciplinary Scientific Research, 4(1), 1-16.
Remix. (2021). 8 benefits of public transportation. Remix. Retrieved April 13, 2023, from https://www.remix.com/blogs/8-benefits-of-public-transportation
Rodrigue, J. P. (2020). Urban transportation. In The geography of transport systems (Chapter 8, p. 456). Routledge.
Small, K. A., & Verhoef, E. T. (2007). The economics of urban transportation. Routledge.
Tomori, L. (2023). Origin of Ibadanland. MACOS Consultancy.
UN Human Settlements Research Programme. (2022, June 15). Top 10 fastest growing cities in Africa 2022.
URBANET. (2022). The world urban population infographics. URBANET. Retrieved January 10, 2023, from https://www.urbanet.info/world-urban-population/
Wachukwu, F. C., Owukio, S. S., Gbarabe, F. O., & Asuateni, I. B. (2024). An assessment of facilities in public motor parks in Obio/Akpor, Rivers State, Nigeria. International Journal of Science and Research Archive, 11(1), 1622-1634.
Wahab, B., & Popoola, A. (2018). Climate-induced problems and adaptation strategies of urban farmers in Ibadan. Ethiopian Journal of Environmental Studies & Management, 11(1), 31-42.
Wojuade, C. A., & Badiora, A. I. (2017). Users’ satisfaction with public transport operations in Ibadan, Nigeria. Journal of Social Science Research, 3(9), 88-96.
Worldometer. (2024, May 8). World population clock: 8.1 billion people (LIVE, 2024). Worldometer. https://www.worldometers.info/world-population
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Adeyanju, D. O., Basorun, J. O., Emmanuel, A. A.
This work is licensed under a Creative Commons Attribution 4.0 International License.
