Patients’ Satisfaction regarding Renal Dialysis Services at a Specialized Public Hospital
DOI:
https://doi.org/10.54536/ijphn.v2i1.6994Keywords:
Chronic Hemodialysis, Patients’ Satisfaction, Renal Dialysis Services, Specialized Public HospitalAbstract
A key part of judging healthcare services is how satisfied the patients are. Renal dialysis services are essential for the survival of patients with end-stage kidney disease. More than 5.4 million people are expected to be on dialysis by 2030, with the biggest increase happening in Asia. Evaluating patient satisfaction has gained significance in enhancing the quality of care. This study aimed to determine patients’ satisfaction with renal dialysis services at a specialized public hospital. A cross-sectional descriptive study involving 296 patients was conducted with chronic kidney disease aged ≥18 years undergoing haemodialysis at the National Institute of Kidney Diseases and Urology, (NIKDU), Dhaka, Bangladesh from July 2023 to June 2024. Patients’ satisfaction was measured using a 4-point Likert scale and analysed using SPSS. There was strict adherence to ethical rules. Respondents were an average of 46.32 years old (SD = 12.80). Most people, 76.04% of the time, were happy with renal dialysis services. Lower satisfaction was observed in the following areas: transport facilities, dressing room facilities, disinfection measures, cleanliness of the dialysis room, comfort of waiting room furniture, frequency and availability of nephrologists, and privacy. Satisfaction scores were not significantly associated with age, sex, or dialysis duration (p > 0.05). Patients were generally happy with the renal dialysis services, but there are still issues. Filling in these gaps and checking in on patients’ happiness on a regular basis can improve the long-term experience of patients and the quality of dialysis services in public hospitals.
References
Ahoui, S., Vigan, J., Agboton, B. L., Eteka, E., Tognon, F. T., Djidonou, A. A., & Fourn, L. (2019). Hemodialysis patients’ satisfaction and associated factors in national teaching hospital hemodialysis center, Cotonou (Benin). Open Journal of Nephrology, 9(04), 127. https://doi.org/10.4236/ojneph.2019.94013
Al Eissa, M., Al Sulaiman, M., Jondeby, M., Karkar, A., Barahmein, M., Shaheen, F. A. M., & Al Sayyari, A. (2010). Factors Affecting Hemodialysis Patients′ Satisfaction with Their Dialysis Therapy. International journal of nephrology, 2010(1), 342901. https://doi.org/10.4061/2010/342901
Al Nuairi, A., Bermamet, H., Abdulla, H., Simsekler, M. C. E., Anwar, S., & Lentine, K. L. (2022). Identifying Patient Satisfaction Determinants in Hemodialysis Settings: A Systematic Review. Risk Management and Healthcare Policy, 15, 1843-1857. https://doi.org/10.2147/RMHP.S372094
Ayele, Y., Negash, B., & Assefa, M. (2020). Patient satisfaction with chronic kidney disease care. BMC Nephrol, 21, 1-9. https://doi.org/10.1186/s12882-024-03482-5
Banik, S., & Ghosh, A. (2020). Prevalence of chronic kidney disease in Bangladesh: a systematic review and meta-analysis. International Urology and Nephrology, 53(4), 713–718. https://doi.org/10.1007/s11255-020-02597-6
Cleary, P. D., & McNeil, B. J. (1988). Patient satisfaction as an indicator of quality care. Inquiry, 25(1), 25-36. https://www.jstor.org/stable/29771928
Das, S., & Bagchi, N. (2022). Patient’s satisfaction and barrier to seek services from the nurses in a tertiary level hospital. American Journal of Multidisciplinary Research and Innovation, 1(1), 13-17. https://doi.org/10.54536/ajmri.v1i1.140
Finkelstein, F. O., Arsenault, K. L., Taveras, A., Awuah, K., & Finkelstein, S. H. (2012). Assessing and improving the health-related quality of life of patients with ESRD. Nat Rev Nephrol, 8, 718-724. https://doi.org/10.1038/nrneph.2012.238
Gerogianni, G., & Babatsikou, F. (2014). Psychological Aspects in Chronic Renal Failure. Health Sci J, 8(2), 205-214. https://www.researchgate.net/profile/FotoulaBabatsikou/publication/286355459_Psychological_aspects_in_chronic_renal_failure/links/57389ed408ae9ace840cf3f9/Psychological-aspects-in-chronic-renal-failure.pdf
Helmy, N. H., Hussein, A., Kamal, M., Minshawy, O. E., & Wahsh, E. A. (2022). Hemodialysis patients’ satisfaction with dialysis care: a cross-sectional prospective study conducted in a non-profitable care facility, Minia Egypt. BMC Nephrol, 23(1), 1-8. https://doi.org/10.1186/s12882-022-03010-3
International Finance Corporation (IFC). (2021). Bangladesh dialysis centers: Public-private partnership stories. World Bank Group. https://www.ifc.org/content/dam/ifc/doc/2010/2016-bangladesh-dialysis-centers-ppp-brief.pdf
Jabbar, M.A., Sultana, D.H., Parvin, R., Rimu, R.Z., & Alam, D.M.R. (2023). Accessibility of End-Stage Renal Disease Patients to Health Care Services of a Specialized Hospital. International Journal of Medical Science and Clinical Research Studies, 03(01), 41-48. https://doi .org/10.47191/ijmscrs/v3-i1-10
Kar, S., & Islam, M.F. (2023). Global dialysis perspective: Bangladesh. Kidney360, 4(10), 1472-1475. https://doi.org/10.34067/KID.0000000000000232
Kavalieratou, A., Garofyllou, G., Evangelidou, E., & Mantzanas, M. (2021). Quality management system in a haemodialysis unit and patient satisfaction. Sci Med J, 3(3), 209-18. https://doi.org/10.28991/scimedj-2021-0303-2
Kutner, N. G., Brogan, D., & Kutner, M. H. (1986). End stage renal disease treatment modality and patients’ quality of life: Longitudinal assessment. Am J Nephrol, 6(5), 396-402 https://doi.org/10.1159/000167200
Ndeda, P. A., Wamalwa, F. K., & Chepsiror, E. (2025). Telediagnosis and patient satisfaction in maternal and child health services at Bungoma County Referral Hospital, Kenya. American Journal of Social Development and Entrepreneurship, 4(2), 60-69. https://doi.org/10.54536/ajsde.v4i2.5899
Ripon, M. S. H., Ahmed, S., Rahman, T., Rashid, H. U., Karupaiah, T., Khosla, P., & Osmani, A. S. (2023). Dialysis capacity and nutrition care across Bangladesh: A situational assessment. Plos one, 18(9), e0291830. https://doi.org/10.1371/journal.pone.0291830
Shawwat, M. A., & Atiyah, H. H. (2022). Physical behavior and interpersonal relationship among patients undergoing hemodialysis. Int J Health Sci, 6(S1), 8614-8621. https://doi.org/10.53730/ijhs.v6nS1.6503
Tannor, E. K., Archer, E., Kapembwa, K., van Schalkwyk, S. C., & Davids, M. R. (2017). Quality of life in patients on chronic dialysis in South Africa: a comparative mixed methods study. BMC Nephrology, 18, 4. https://doi.org/10.1186/s12882-016-0425-1
Weisbord, S. D., Fried, L. F., Mor, M. K., Resnick, A. L., Unruh, M. L., Palevsky, P. M., & Arnold, R. M. (2007). Renal provider recognition of symptoms in patients on maintenance hemodialysis. Clinical Journal of the American Society of Nephrology, 2(5), 960-967. https://doi.org/10.2215/CJN.00990207
Wetmore, J.B., & Collins, A. J. (2016). Global challenges posed by the growth of end-stage renal disease. Renal Replacement Therapy, 2(1), 15. https://doi.org/10.1186/s41100-016-0021-7
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Tania Khanam, Manik Kumar Das, Laxmi Rani Das, Mahmuda Aktar Meem, Nipa Adhikary, ANM Shamsul Islam, Farjana Islam, Muhammad Kamrul Amin
This work is licensed under a Creative Commons Attribution 4.0 International License.
