Influence of Information and Communication Technologies (ICT) on the Modernity and Efficiency of Public Services: An Integrative Literature Review
DOI:
https://doi.org/10.54536/ajsts.v4i2.5806Keywords:
Artificial intelligence, Digital transformation, Efficiency, ICT, Public administrationAbstract
The adoption of information and communication technologies (ICTs) in the public sector has intensified in recent years, becoming a strategic necessity for modernizing services. However, persistent barriers, such as low digital literacy among servers, interoperability failures, and regulatory rigidity, limit the effects of digital transformation, leading to incremental improvements rather than structural changes. For this reason, this study aims to analyze the impact of ICT on the modernity and efficiency of public services, highlighting both the potentialities and the obstacles of the digitalization process. To this end, an integrative literature review was carried out, with searches in databases such as Web of Science, Scopus and IEEE, in addition to empirical evidence from national research, allowing triangulation between international results and Brazilian cases. The findings reveal four core dimensions: (1) digital capacity building and literacy, (2) security and interoperability, (3) institutional capacity and regulatory frameworks, and (4) artificial intelligence, big data, and innovation. It is concluded that digital transformation can increase efficiency, transparency, and legitimacy of public management, but its effectiveness depends on institutional, cultural, and regulatory reforms.
Downloads
References
Akter, S., Michael, K., Uddin, M. R., McCarthy, G., & Rahman, M. (2020). Transforming business using digital innovations: The application of AI, blockchain, cloud and data analytics. Annals of Operations Research.
Barba-Sánchez, V., Meseguer-Martínez, A., Gouveia-Rodrigues, R., & Raposo, M. (2024). Effects of digital transformation on firm performance: The role of IT capabilities and digital orientation. Heliyon, 10, e27725. https://doi.org/10.1016/j.heliyon.2024.e27725
Campana, C. A., Neto, A. C., do Carmo, A. P. F., da Silva, A. T. P., dos Santos, E. M., de Oliveira, E. D., ... & da Silva, E. N. (2025). A influência da contabilidade ambiental no desempenho sustentável das empresas: uma revisão sistemática da literatura. Contribuciones a las Ciencias Sociales, 18(3), 49.
Eom, S.-J., & Lee, J. (2022). Digital government transformation in turbulent times: Responses, challenges, and future direction. Government Information Quarterly, 39(2), 101690. https://doi.org/10.1016/j.giq.2022.101690
Liu, H., Zhang, X., & Chen, C. (2025). Utilizing the WoS and Scopus databases to map digital entrepreneurship research. Humanities & Social Sciences Communications, 12, 4440.
McAfee, A., Acemoglu, D., Brynjolfsson, E., & Syverson, C. (2023). The economics of artificial intelligence: An agenda for productivity growth. Journal of Economic Perspectives, 37(4), 3–34. https://doi.org/10.1257/jep.37.4.3
Monteiro, S. M. C., Silva, A. T. P. da, Silva, B. B. G. da, Oliveira4, E. D. de, Nascimento, J. W. do, Miranda, N. V. de, Carvalho, R. do N., Moreira, P. S. S., & da Silva, E. N. (2025). Interinstitutional Collaborations in Open Innovation and Sustainability: An Integrative Literature Review. American Journal of Development Studies, 3(2), 1–5. https://doi.org/10.54536/ajds.v3i2.4623
Reis, J., & Melão, N. (2023). Digital transformation: A meta-review and guidelines for future research. Heliyon, 9(1).
Santos, D. B. (2025). Inovação tecnológica na sustentabilidade: Uma revisão sistemática sobre o papel das tecnologias verdes na transição para economia circular. Contribuciones a las Ciencias Sociales, 18(1), e14482.
Silva, E. N., Teixeira, A. R., Matos, F. R. P., Ferreira, H. S., & Barros, R. I. M. (2024). Innovation in the evolution of accounting: A study of accounting transformation in the digital age. IOSR Journal of Business and Management, 26(8), 9–15.
Susanti, D., Prasetyo, P. E., & Sugiyanto, E. (2023). Digital transformation and business performance: The interplay of technology, organization, and strategy A systematic review. Annals of Operations Research. https://doi.org/10.1007/s10479-023-05660-2
Verhoef, P. C. et al. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2020.06.022
Yang, G., Yu, H., Zhang, X., & Yang, F. (2023). A survey on explainable artificial intelligence (XAI) in deep learning. Engineering Applications of Artificial Intelligence, 114, 106514. https://doi.org/10.1016/j.engappai.2022.105457
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Lucas Eduardo Alves Teixeira, Ana Cláudia Mendes Coutinho Leandro, André Luís Rodrigues Costa, Felipe Gramonski dos Santos, Lucas Braga de Barros, Loide Helena Santos Moreira, Noel Leal Ferreira, Rafael Soares Cardoso, Romara Holanda Lima
This work is licensed under a Creative Commons Attribution 4.0 International License.
