Challenges and Strategic Integration in Quality Management for Higher Education Institutions (HEIS)

Abstract

This study employed a qualitative methodology through phenomenological research design to collect data via spoken testimonies and narratives. The participants of the study were middle-level managers of selected public HEIs in Oriental Mindoro for the academic year 2023-2024. Middle-level manager-respondents of the study will be limited to the Vice Presidents, Campus Executive Directors, Unit Directors, Deans, Coordinators and Program Chairs/Heads of the HEIs in Oriental Mindoro. The participants were chosen through purposive sampling. An interview guide was the study’s main instrument. Results showed that middle-level managers in HEIs face challenges such as resistance to change, budget constraints, resource allocation, and maintaining interdisciplinary collaboration and partnerships. Integrating strategic planning with quality management practices ensures long-term sustainability and continuous improvement through goal alignment, stakeholder involvement, regular plan updates, performance monitoring, and dedicated resources. To the quality assurance office, a process optimization program for middle-level managers may be conducted. The program should cover topics such as understanding and optimizing processes, continuous improvement, data analysis, project management, risk management, compliance, standardization, documentation, stakeholder management, collaboration, and cultural competence. Meanwhile, to the research and development office, a continuous improvement program for middle-level managers may be implemented. The program should cover topics such as prevention-based problem-solving, the Plan-Do-Check-Act (PDCA) cycle, information and training provision, and the goal of continual betterment. The program can be delivered through workshops, seminars, and on-the-job training.