Determining Factors in Developing Quality Management (QM) Model in Public and Private Organizations in the Philippines: A Literature Review


  • Roentgen Dipon Ezertech Corporation, Makati City, Philippines
  • Philip Ermita Polytechnic University of the Philippines, Manila, Philippines
  • Joefil Jocson Jocson Construction and Management Corporation, Philippines
  • Julien Tiza Madronio Department of Education, Philippines
  • Rick Donald Manzon Centro Escolar University, Manila, Philippines
  • Telesforo Jan Tiro II Local Government Unit- Muntinlupa City, Philippines
  • Emerson Cabudol Centro Escolar University, Manila, Philippines



Quality Management (QM), Quality Management Model, Public Organizations, Private Organizations


In this paper 79 randomly selected research papers published in the refereed journals in quality management practices and models have been reviewed. The papers are classified based on the year in which they were published, based on specific countries, and finally public or private industry type. Based on the analysis of reviewed papers, 23 determining factors in developing a quality management model have been identified. Leadership and management were found to be highly talked about as the determining factors in developing the quality management model, therefore the papers further analyzed the importance of quality practices in the organization. This paper has also provided the discussion, conclusions, and future research directions.


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How to Cite

Dipon, R., Ermita, P., Jocson, J., Madronio, J. T., Manzon, R. D., Tiro II, T. J., & Cabudol, E. (2023). Determining Factors in Developing Quality Management (QM) Model in Public and Private Organizations in the Philippines: A Literature Review. American Journal of Multidisciplinary Research and Innovation, 2(6), 27–41.