The Role of Reengineering Operations in Achieving Banking Sustainability - A Case Study on A Sample of Employees in Iraqi Private Commercial Banks
DOI:
https://doi.org/10.54536/ajee.v2i1.2259Keywords:
Reengineering Processes, Banking SustainabilityAbstract
The study aims to know the role of reengineering processes (process design, service quality, technology) in achieving banking development in its three dimensions (economic, social, and environmental) in Iraqi private commercial banks. The descriptive analytical approach was adopted by distributing a questionnaire to a sample of workers in those Banks (338 ) from various administrative levels. The most prominent results were the existence of a positive relationship between reengineering processes and banking sustainability and that Reengineering has an impact on achieving sustainability in banks through redesigning operations and enhancing the quality of service and technology used. The most prominent recommendations were that the management of private banks in Iraq develop appropriate strategies to develop sustainability activities and improve its operations in line with the needs and desires of customers.
Downloads
References
AbdEllatif, M., Farhan, M. S., & Shehata, N. S. (2018). Overcoming business process reengineering obstacles using ontology-based knowledge map methodology. Future Computing and Informatics Journal, 3(1), 7-28.
Ali, M. A., Hussin, N., Haddad, H., Alkhodary, D., & Marei, A. (2021). Dynamic Capabilities and Their Impact on Intellectual Capital and Innovation Performance. Sustainability, 13, 10028.
Alkhodary, D. (2021). The impact of e-HRM on corporates sustainability: A study on the SMES in Jordan. International Journal of Entrepreneurship, 25(6), 1-15.
Banerjee, S. B. (2018). Corporate sustainability and the environmental crisis: The need for a radical reorientation in strategy. Journal of Cleaner Production, 174, 820–834. https://doi.org/10.1016/j.jclepro.2017.10.224.
Brundtland, G. H. (1987). Our common future: The World Commission on Environment and Development. Oxford University Press.
Córdoba-Pachón, J. R., Escobar-Tello, M. C., & Sánchez-Serna, A. E. (2021). Social sustainability and employee retention in the Colombian hotel sector. Sustainability, 13(4), 2351.
Falih, F., Kasim, R., Yaseen, M. H., & Salman, L. (2020). Business Processes Reengineering Using Operational Risk Management to Improving the Competitive Advantage in the Iraqi Banking Sector. Solid State Technology, 63(1).
Fan, Y., Wang, L., Du, Y., & Wang, Y. (2021). The impact of corporate sustainability on financial performance: Empirical evidence from China. Journal of Cleaner Production, 279, 123682.
Jabr, G. M., & Shamkhi, H. M. (2023). The relationship between innovative digitization applications and financial decisions in the presence of cloud computing applied study in a sample of Iraqi banks-Journal of Administration and Economics, 1(138).
Leung, X. Y., Chan, H. K., & Cheung, W. (2020). How social sustainability can contribute to organizational resilience: Lessons from the COVID-19 pandemic: Sustainability, 12(18), 7034.
Maharmah, M. H., & Al Jbour, F. K. (2023). The Impact of Applying Reengineering Application Process on Critical Performance Criteria in Jordanian Islamic Banks. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 8(6), 40.
Nasser, A. L. Q. H., & Abdul-Redha, L. M. S. (2023). Reengineering banking processes and their impact in enhancing competitive advantage. Ahl Al-Bait Jurnal, 1(32).
Poudel, S., Aryal, K. P., & Maraseni, T. N. (2021). Investigating the relationship between corporate sustainability and financial performance: Evidence from Australia. Journal of Cleaner Production, 280, 124324.
Savitz, A. W., & Weber, K. (2014). The triple bottom line is how today’s best-run companies achieve economic, social, and environmental success and how you can. John Wiley & Sons.
Thompson, S. K. (2012). Sampling (3rd ed.). Wiley.
The United Nations. (2015). Sustainable Development Goals. Retrieved from https://www.un.org/sustainabledevelopment/sustainable-development-goals/
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Mustafa Khudhair Hussein, Omar Tawfiq Mahdi, Mustafa Mohammed Kleban Zuhairi, Ruaa Basil Noori Al-tekreeti
This work is licensed under a Creative Commons Attribution 4.0 International License.
