Public Perception on Police Service in Matalam, North Cotabato
DOI:
https://doi.org/10.54536/ijcj.v2i1.8522Keywords:
Community Trust, Matalam, Police Service, Procedural Justice, Public PerceptionAbstract
The study examines the perceptions of community members regarding their police department due to continued issues of trust and accessibility to the police, lack of fair treatment, and delays in police response. The national reforms which aim to increase transparency and support community-based policing through national reforms have not solved the local problems which include delayed police responses and public doubts about police fairness and inconsistent service quality in rural and semi-urban areas. The national surveys produce overall statistics that don’t capture the individual experiences of the residents of the municipalities in Matalam. Based on the concepts of the Procedural Justice Theory and current academic sources, the research focuses on public opinion in six different dimensions, namely: accessibility and competence, fairness and manners, reliability and responsiveness. The research generates real data from the local area, which will inform evidence-based recommendations that will enhance police service operations in Matalam by using better working practices and building trust and engagement with the community.
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Copyright (c) 2026 Lagarnia Khient Wenzy, Zulainie M. Buwao, Keian Monroe M. Cruz, Kenneth Jhon A. Cometa, Richard II Calatrava, Nionem T. San Juan, RCrim, French Arvy Jay
This work is licensed under a Creative Commons Attribution 4.0 International License.
