AI -Driven Chatbots Smart Messenger for Enhancing Educational Performance System
DOI:
https://doi.org/10.54536/ajarai.v1i2.7982Keywords:
Artificial Intelligence, Educational Chatbots, Chatbot Challenges, Educational Bot, Systematic ReviewAbstract
With the rapid advancement of Artificial Intelligence (AI) and business process automation, chatbot systems became essential tools for organizations seeking to enhance customer experience and improve communication efficiency. This technology is increasingly being used for educational purposes. The recent advances in artificial intelligence (AI) and particularly natural language processing (NLP) and understanding (NLU) make it possible to reinforce and widespread the adoption of AI chatbots in education not only to help students in their administrative affairs or in academic advising but also in assisting them and monitoring their performance during their learning experience. This paper presents a review of the different methods and tools devoted to the design of chatbots with an emphasis on their use and challenges in the education field. Additionally, this paper focuses on language-related challenges and obstacles that hinder the implementation of English, Arabic, and other languages of chatbots. However, the research aimed to design and develop an intelligent automated response system that operated through Facebook Messenger, enabling real-time interaction with users by providing instant, structured answers to student’s common inquiries. The project employed automation tools such as ManyChat and Meta Business Suite to streamline communication, reduce manual intervention, and increase overall operational efficiency.
Downloads
References
Abdelhamid, S., & Katz, A. (2020). Using chatbots as smart teaching assistants for first-year engineering students. In Proceedings of the First-Year Engineering Experience Conference. https://doi.org/10.18260/1-2--35782
Akcora, D. E., Belli, A., Berardi, M., Casola, S., Di Blas, N., Falletta, S., Faraotti, A., Lodi, L., Diaz, D. N., Paolini, P., ... et al. (2018). Conversational support for education. In Proceedings of the International Conference on Artificial Intelligence in Education. Springer.
Alabool, H. M. (2023). ChatGPT in education: SWOT analysis approach. In Proceedings of the International Conference on Information Technology (ICIT) (pp. 184–189).
Albadarin, Y., Saqr, M., Pope, N., & Tukiainen, M. (2024). A systematic literature review of empirical research on ChatGPT in education. Discover Education, 3, 60. https://doi.org/10.1007/s44217-024-00138-2
Al-Emran, M., & Al-Qurneh, M. (2024). Understanding AI chatbot adoption in education: PLS-SEM analysis. Computers and Education: Artificial Intelligence, 7, 100228. https://doi.org/10.1016/j.caeai.2024.100228
Alshahrani, A. (2023). Revolutionizing blended learning: Exploring current trends and future research directions in the era of ChatGPT. In Proceedings of the 7th International Conference on Business and Information Management (ICBIM) (pp. 41–44).
Arista, A., Shuib, L., & Ismail, M. A. (2023). A glimpse of ChatGPT: An introduction of features, challenges, and threats in higher education. In Proceedings of the International Conference on Informatics, Multimedia, Cyber and Information System (ICIMCIS) (pp. 694–698).
Chen, L., Chen, P., & Lin, Z. (2020). Artificial intelligence in education: A review. IEEE Access, 8, 75264–75278. https://doi.org/10.1109/ACCESS.2020.2988510
Sandu, N., & Gide, E. (2019). Adoption of AI-chatbots to enhance student learning experience in higher education in India. In 2019 18th International Conference on Information Technology Based Higher Education and Training (ITHET). IEEE. https://doi.org/10.1109/ITHET46829.2019.8937382
Bahrini, A., Khamoshifar, M., Abbasimehr, H., Riggs, R. J., Esmaeili, M., Majdabadkohne, R. M., & Pasehvar, M. (2023). ChatGPT: Applications, opportunities, and threats. In Proceedings of the 2023 Systems and Information Engineering Design Symposium (SIEDS) (pp. 274–279). IEEE. https://doi.org/10.1109/SIEDS58326.2023.10137820
Clarizia, F., Colace, F., Lombardi, M., Pascale, F., & Santaniello, D. (2018). Chatbot: An education support system for student. In International Symposium on Cyberspace Safety and Security (pp. 291–302). Springer. https://doi.org/10.1007/978-3-030-01689-0_23
Cunningham-Nelson, S., Boles, W., Trouton, L., & Margerison, E. (2019). A review of chatbots in education: Practical steps forward. In Proceedings of the 30th Annual Conference of the Australasian Association for Engineering Education (AAEE 2019): Educators Becoming Agents of Change—Innovate, Integrate, Motivate. Engineers Australia.
Chiu, T. K. F., Xia, Q., Zhou, X., Chai, C. S., & Cheng, M. (2023). Systematic literature review on opportunities, challenges, and future research recommendations of artificial intelligence in education. Computers & Education: Artificial Intelligence, 4, Article 100118. https://doi.org/10.1016/j.caeai.2022.100118
De Silva, D., Mills, N., El-Ayoubi, M., Manić, M., & Alahakoon, D. (2023). ChatGPT and generative AI guidelines for addressing academic integrity and augmenting pre-existing chatbots. In Proceedings of the IEEE International Conference on Industrial Technology (ICIT) (pp. 1–6). IEEE.
Dibitonto, M., Leszczynska, K., Tazzi, F., & Medaglia, C. M. (2018). Chatbot in a campus environment: Design of LISA, a virtual assistant to help students in their university life. In International Conference on Human–Computer Interaction (pp. 103–116). Springer. https://doi.org/10.1007/978-3-319-91250-9_9
Duncker, D. (2020). Chatting with chatbots: Sign making in text-based human–computer interaction. Sign Systems Studies, 48(1), 79–100. https://doi.org/10.12697/SSS.2020.48.1.04
Durham University. (2021). Meet Holly. https://www.durham.ac.uk/
Essel, H. B., Vlachopoulos, D., Tachie-Menson, A., Johnson, E. E., & Baah, P. K. (2022). The impact of a virtual teaching assistant (chatbot) on students’ learning in Ghanaian higher education. International Journal of Educational Technology in Higher Education, 19(1), 57. https://doi.org/10.1186/s41239-022-00362-6.
Gosak, L., Pruinelli, L., Topaz, M., & Stiglic, G. (2024). The ChatGPT effect and transforming nursing education with generative AI: Discussion paper. Nurse Education in Practice, 75, 103888. https://doi.org/10.1016/j.nepr.2024.103888
Kundu, A., & Bej, T. (2025). Transforming EFL teaching with AI: A systematic review of empirical studies. International Journal of Artificial Intelligence in Education, 1–34. https://doi.org/10.1007/s40593-025-00470-0
Lancaster University. (2019). Lancaster University launches pioneering chatbot companion for students. https://www.lancaster.ac.uk/
Lin, C. H., Zhou, K., Li, L., & Sun, L. (2025). Integrating generative AI into digital multimodal composition: A study of multicultural second-language classrooms. Computers and Composition, 75, 102895. https://doi.org/10.1016/j.compcom.2024.102895
Mohamad Noor, N. (2023). The impact of educational technology on distance learning in the era of post-COVID-19. International Journal on E-Learning Practices, 6(1). https://doi.org/10.51200/ijelp.v6i1.4301
Mosaiyebzadeh, F., Pouriyeh, S., Parizi, R. M., Dehbozorgi, N., Dorodchi, M., & Batista, D. (2023). Exploring the role of ChatGPT in education: Applications and challenges. In Proceedings of the 24th Annual Conference on Innovation and Technology in Computer Science Education (SIGITE '23) (pp. 84–89). Association for Computing Machinery (ACM). https://doi.org/10.1145/3585059.3611438
Nuruzzaman, M., & Hussain, O. K. (2018). A survey on chatbot implementation in customer service industry through deep neural networks. In Proceedings of the 2018 IEEE 15th International Conference on e-Business Engineering (ICEBE) (pp. 54–61). IEEE. https://doi.org/10.1109/ICEBE.2018.00018
Pérez, J. Q., Daradoumis, T., & Puig, J. M. M. (2020). Rediscovering the use of chatbots in education: A systematic literature review. Computer Applications in Engineering Education, 28(6), 1549–1565.
Ranoliya, B. R., Raghuwanshi, N., & Singh, S. (2017). Chatbot for university related FAQs. In 2017 International Conference on Advances in Computing, Communications and Informatics (ICACCI) (pp. 1525–1530). IEEE.
Rohman, M. S., Nugraha, A., Firdausillah, F., et al. (2018). Dinus intelligent assistance (DINA) chatbot for university admission services. In 2018 International Seminar on Application for Technology of Information and Communication (pp. 417–423). IEEE.
Santoso et al., 2018. Santoso, H. A., Winarsih, N. A. S., Mulyanto, E., Sukmana, S. E., Rustad, S.,
Studente, S., Ellis, S., & Garivaldis, S. F. (2020). Exploring the potential of chatbots in higher education: A preliminary study. International Journal of Educational and Pedagogical Sciences, 14(9), 768–771.
Wiboolyasarin, W., Wiboolyasarin, K., Tiranant, P., Jinowat, N., & Boonyakitanont, P. (2025). AI-driven chatbots in second language education: A systematic review of their efficacy and pedagogical implications. Ampersand, 14, Article 100224. https://doi.org/10.1016/j.amper.2025.100224
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Anas A. Nicola (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
