Office Electronic Communication Methods and Employee Timely Delivery in State-Owned Universities in Bayelsa State
DOI:
https://doi.org/10.54536/ajicti.v1i1.6646Keywords:
Chat Applications, Email Service, Employee Timely Delivery, Instant Text Messages, Office Electronic Communication Methods, TimelinessAbstract
The research inquiry the connection between electronic communication practices in offices and prompt delivery of employees in state owned universities in Bayelsa State. This research is encompassing a cross sectional survey research design and the population of the research was permanent administrative employees of state owned (Niger Delta University, University of Africa and Bayelsa medical University) in Bayelsa state. To constitute the study participants, purposely sampling method was chosen; thus, 90 administrators (30 each state-owned universities) were chosen. This research paper was primarily based on primary data which was gathered using structured questionnaires. The reliability of the instrument was estimated using Cronbach Alpha and Pearson Moment Correlation Coefficient as the inferential analysis was done using Statistical Package for the Social Sciences (SPSS) version 23. The results showed that the email services were significantly related to timeliness. The instant text messages were significant in terms of timeliness, and chat applications presented very high relationships with timeliness. In a conclusion, the study shows that implementation of office electronic communication techniques, which are of great importance in terms of timely delivery of employees in state owned universities in Bayelsa State. It was suggested that Universities ought to modernise and leverage their email systems with improved user interfaces, quicker delivery times, and task management systems to improve their contribution towards timeliness.
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