Asif, Nurul Hakim, Midul Mahmud, Mohammad Wahidur Rahman, and Md Bappi Islam. “The Trust Paradox in AI-Driven Customer Support: A Mixed-Methods Analysis of Human Vs. AI Trust”. American Journal of Data Science and Artificial Intelligence 1, no. 1 (July 31, 2025): 36–45. Accessed March 10, 2026. https://journals.e-palli.com/home/index.php/ajdsai/article/view/4779.