Reichel, Felix. “Predicting Customer Satisfaction Under Severe Class Imbalance in Online Retail Data”. Journal of Consumer Behavior, Marketing, and Management 2, no. 1 (July 23, 2026): 56–58. Accessed July 24, 2026. https://journals.e-palli.com/home/index.php/jcbmm/article/view/6573.