ALHAMMADI, Mai. Optimising Customer Service Delivery and Response Time through AI-Enhanced Chatbots in Facilities Management-A Mixed-Methods Research. American Journal of Smart Technology and Solutions, [S. l.], v. 2, n. 2, p. 43–54, 2023. DOI: 10.54536/ajsts.v2i2.2206. Disponível em: https://journals.e-palli.com/home/index.php/ajsts/article/view/2206. Acesso em: 25 apr. 2026.