Apostol, E.M.D. and Matchimura, M.V. (2024) “Bridge the Gap: A Modified Gronroos Model Approach to Guests’ Satisfaction and Service Quality Perception in Small and Medium-Sized Hotels (SMSH)”, American Journal of Multidisciplinary Research and Innovation, 3(4), pp. 1–12. doi:10.54536/ajmri.v3i4.2605.